Warranty

At SYNQLE, we are committed to providing high-quality products and services. Our products come with a 1 year limited warranty, starting from the date of purchase.

1.1 What is Covered:

• Manufacturing defects
• Hardware malfunctions not caused by misuse or external damage
• Faulty components that impede the normal functioning of the product

1.2 What is Not Covered:

• Damage resulting from misuse, abuse, or neglect
• Products altered or repaired by unauthorized personnel
• Normal wear and tear, including cosmetic damage such as scratches or dents
• Software issues not directly related to the functioning of the hardware

1.3 Warranty Claim Process:
To initiate a warranty claim, please contact our customer support team at [email protected]. Provide your proof of purchase, a detailed description of the issue, and any relevant photos or videos. Our team will review your claim and provide instructions for the next steps, which may include repair, replacement, or other solutions.

2. Refund Policy

At SYNQLE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a refund under the following conditions:

2.1 Eligibility for Refund:

• The product must be returned within 30 days of the original purchase date.
• The product must be in its original condition, unused, and with all original packaging and accessories.
• Proof of purchase must be provided.

2.2 Non-Refundable Items:

• Gift cards
• Downloadable software products
• Products on clearance or marked as “Final Sale”

2.3 Refund Process:
To request a refund, please contact our customer support team at [email protected]. After approval, you will receive instructions on how to return the product. Once we receive and inspect the returned product, a refund will be processed within 7 business days. The refund will be issued to the original payment method used for the purchase.

3. Returns

If you wish to return a product, please review the following guidelines:

3.1 Return Eligibility:

• The product must be returned within 30 days of the original purchase date.
• The product must be in its original condition, unused, and with all original packaging and accessories.
• Proof of purchase must be provided.

3.2 Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

3.3 Return Process:
To initiate a return, contact our customer support team at [email protected]. Once your return is received and inspected, we will notify you of the approval or rejection of your return. Approved returns will be processed, and a refund or replacement will be issued as per our Refund Policy.